Why CPA Firms Are Moving Away from “Hero Culture” — And How Outsourcing Tax Preparation to India Creates More Reliable Operations
Every accounting firm has them. The people who always step in during tax season.The employees who stay late to save deadlines.The managers who fix last-minute issues before clients notice. They’re often viewed as the heroes of the firm. And while dedication is valuable, many CPA firms are starting to realize something important: Operations that depend on heroics are usually not...
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