The Psychology of Collection Calls: Why Silence Is Often Your...

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2026-02-11 17:44:34 -

The Psychology of Collection Calls: Why Silence Is Often Your Strongest Defense

The ringing of a telephone has become one of the most anxiety-inducing sounds of modern life. When that call is from an unknown number, or worse, a familiar toll-free line associated with debt collectors, the physiological response is immediate. Heart rate increases. Palms sweat. The mind races through a mental inventory of past due bills, old medical expenses, and forgotten credit card...

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